How do I get my equipment picked up?
Please contact your Local Service Center to arrange a pickup.
How do I read my bill?
We understand that when you receive your bill from Lincare you may have questions. View our guide to help you understand the different sections of your bill and billing codes. You can also view our Billing Frequently Asked Questions which includes a list of common questions we receive related to patient bills.
How can I verify the amount of my auto pay? Or recurring payments?
Please call 1-800-284-2006 and press 4 to speak with a representative about this information. Alternatively, you can login to online bill pay here.
My insurance hasn't received a claim from Lincare yet and I've had my supplies for over a month. Why?
Medicare and other insurance companies require specific documentation from third parties, such as your prescribing practitioner, prior to us billing the claim. Once the required documentation is received, Lincare will submit a claim to your insurance company.
When will I receive my refund check?
It usually takes 7-10 business days to receive your refund check via mail.
Why am I receiving calls from Lincare?
You may receive calls about a past due balance, supply reorder, follow-up by a center after setup, a prescription-related question or even a request for a follow-up from your physician.
How can I contact Lincare for support or service assistance?
Lincare is committed to making sure every patient feels supported. If you ever have a concern or need assistance, our Executive WeCare Support Team is here to help. You can reach us toll‑free at 855‑937‑2238, connect with us through the WeCare contact form on our website, or chat with us live Monday–Friday, 8 AM–5 PM. We’re dedicated to resolving issues quickly and ensuring you receive the care and attention you deserve.
What is Lincare’s current customer satisfaction ratings?
Our commitment to exceptional service is evident in the consistently positive feedback we receive from our customers. We continuously monitor performance and remain focused on meeting and exceeding their expectations.
What initiatives is Lincare known for within the healthcare industry?
Lincare is known for several key initiatives that focus on improving patient care, expanding access to home‑based services, and supporting better health outcomes. Some of the initiatives patients often benefit from include:
- Advancing Home Respiratory Care: Lincare continues to invest in programs and equipment that support patients using oxygen therapy, CPAP, ventilation, and other respiratory services at home.
- Improving Patient Education: Lincare provides ongoing education to help patients understand their equipment, therapy needs, and how to manage their condition confidently and safely.
- Expanding Support for Chronic Conditions: Many initiatives focus on assisting patients living with chronic respiratory conditions such as COPD, Sleep apnea, and neuromuscular disorders, offering monitoring and guidance.
- Enhancing Access Through Local Centers: With centers across the country, Lincare works to ensure patients receive timely service, local support, and quick delivery of equipment.
- Commitment to Safety and Compliance: Lincare maintains strong regulatory and safety programs to protect patient information, uphold high care standards, and ensure all services meet national healthcare requirements.
These initiatives reflect Lincare’s overall mission to provide reliable, compassionate care that helps patients live more comfortably and independently at home.
How has Lincare demonstrated commitment to customer service improvements?
Lincare is continuously enhancing the patient experience through stronger processes, better communication, and innovative technology. Our Lincare Patient Portal gives you convenient control of your care, including online ordering, updating personal information, billing management, and secure messaging. We also provide several mobile apps to help manage therapy and a Live Chat option for quick support. Our website offers extensive educational resources to help you better understand your condition. In addition, we operate under rigorous federal oversight, ensuring safer, more consistent care across all Lincare locations.
Where can I find recent news and updates about Lincare?
You can stay up to date on Lincare’s latest company news, industry updates, and organizational announcements by visiting our website. Simply go to Lincare.com and explore the “What’s Happening” section located under the “Why Lincare” menu. This is where we share highlights about company initiatives, corporate developments, and updates affecting our organization and the industry at large.
What is Lincare’s reputation, and what should customers know when choosing a home respiratory care provider?
Lincare is the leading respiratory supplier in the United States, proudly serving approximately 1.8 million patients nationwide. We deliver high‑quality respiratory care and offer a wide selection of durable medical equipment, ensuring each patient receives a personalized treatment solution that fits their unique needs. Our commitment to exceptional service is reflected in our 99% customer satisfaction rating, one of the strongest in the industry.
How does Lincare ensure compliance and maintain high ethical standards in the healthcare industry?
Lincare is committed to operating with integrity, accountability, and the highest standards of patient care. We follow strict federal guidelines, maintain comprehensive internal compliance programs, and participate in ongoing audits to ensure accuracy and transparency in everything we do. In addition, Lincare is accredited by CHAP (Community Health Accreditation Partner) an independent, nonprofit organization that evaluates home‑based healthcare providers. This accreditation reflects our dedication to quality, safety, and continuous improvement in the services we provide.
What feedback does Lincare commonly receive from customers?
Patients often share that they appreciate Lincare’s friendly, knowledgeable staff and the personal attention they receive throughout their care journey. Many mention how helpful it is to have a team that takes time to explain equipment, answer questions, and provide ongoing support at home. Customers also value the convenience of home delivery, the professionalism of the clinical teams, and the sense of reassurance that comes from personalized, compassionate care.
We also understand that one area where patients have expressed frustration is long hold times when calling in. We hear you. Lincare has made significant improvements to our phone system to reduce wait times and create a smoother experience. In addition, we now offer a Live Chat option on Lincare.com, giving patients another fast, convenient way to get support.
Our goal is to continually improve while providing care that feels dependable, supportive, and centered around you.
What is Lincare’s history as a healthcare provider?
Lincare has served communities across the United States for decades as a trusted provider of respiratory therapy and durable medical equipment. Over the years, the company has grown into one of the nation’s leading home healthcare providers, offering oxygen therapy, sleep therapy, ventilation support, and a wide range of additional services designed to help patients manage chronic disease and live more independent lives at home.
Where can I find verified customer reviews of Lincare?
Each individual Lincare center has its own dedicated Google Reviews page where patients can read real feedback from customers in their local community.
Why do patients choose Lincare, and what benefits do their services provide?
Patients choose Lincare because of the company’s commitment to reliable, compassionate care and convenient home‑based support. Lincare offers many benefits, including:
- Home delivery and setup of respiratory and medical equipment
- Education and guidance from trained healthcare professionals
- 24/7 support for urgent equipment needs
- Personalized care tailored to each patient’s condition
- A wide range of services, including oxygen therapy, CPAP supplies, ventilation support, and other home healthcare solution
Lincare’s focus is to ensure patients feel supported every step of the way.
Where can I learn more about Lincare’s corporate policies and compliance standards?
You can review Lincare’s official policies and compliance information directly on Lincare.com. These resources are easy to find, simply scroll to the blue footer at the bottom of the website, where you’ll see links to all available policy documents.
From there, you can access important information such as:
- ADA Compliance
- Anti‑Discrimination Policy
- Coverage and Compliance
- HIPAA Notice of Privacy Practices
- Lincare Terms of Use
- Pricing Transparency Rule
- Privacy Policy
- State-Specific Privacy Policy Notice
- SMS Terms of Service
These documents help you understand your rights, how your information is protected, and the standards Lincare follows to ensure safe, ethical, and compliant care.
How does medical equipment rental through my insurance work when the equipment is provided by Lincare?
Medical equipment rentals are managed according to the guidelines set by your insurance company. This means your insurance provider determines the rental pricing, the length of the rental period, and the ongoing documentation requirements needed to continue coverage. Because every insurance plan is different, these policies and timelines can vary from one insurance company to another.
Lincare is committed to helping you navigate this process. Our professional staff will help make sure we have all the necessary documentation form your healthcare provider to meet your insurance company’s guidelines and keep your equipment coverage active. If you would like more detailed information about your specific policy, you can always speak with one of our team members or contact your insurance company directly for clarification.
Lincare is here to support you every step of the way so you feel confident and informed about your insurance‑covered equipment.
How can I receive oxygen therapy services through Lincare?
Lincare offers convenient and reliable oxygen therapy services to support patients living with chronic respiratory conditions. To find the Lincare center closest to you, visit the Locations section on Lincare.com.Lincare offers convenient and reliable oxygen therapy services to support patients living with chronic respiratory conditions. To find the Lincare center closest to you, visit the Locations section on Lincare.com.
If you're ready to begin oxygen therapy, a prescription is required, and oxygen must be determined medically necessary by your healthcare provider before therapy can start.
For additional guidance as you prepare for therapy, check out this helpful blog: Questions to Ask Your Doctor About Oxygen Therapy
Does Lincare offer enteral feeding supplies and support?
Yes, Lincare provides enteral nutrition supplies and supplements for patients who require nutritional support. This includes formula, feeding pumps, tubing, and related accessories. Our team helps ensure you receive the right products for your prescribed nutritional plan, along with registered dietitian guidance and dependable home delivery.
What types of respiratory services and equipment does Lincare provide?
Lincare offers a wide range of respiratory services and equipment designed to support patients living with chronic respiratory conditions, such as COPD, asthma, sleep apnea, and other respiratory needs.
Our oxygen services include:
- Stationary oxygen concentrators
- Portable oxygen concentrators
- Portal oxygen cylinders
- Continuous oxygen monitors
- Oxygen conserving devices
- Replacement supplies: Nasal cannula's, tubing, humidifier bottles, filters and more!
How can I order incontinence supplies through Lincare?
Lincare does not provide incontinence supplies. If you need these products, we encourage you to contact your healthcare provider for help finding a local supplier that can meet your needs.
You can also visit DME Supplies USA, an e‑commerce site that is part of the Lincare family of businesses. They offer a variety of incontinence products available for direct purchase.
Please note: Items purchased through DME Supplies USA are self‑pay only and will not be billed to your medical insurance.
What services does Lincare provide?
Lincare provides a wide range of home medical equipment and services designed to support patients while managing their chronic conditions. To explore all available services and equipment, you can visit the Services section on Lincare.com, where you’ll find detailed information about our programs.
