How to Recover Username and/or Password in Patient Portal

Lincare’s Patient Portal allows you access to:

• Easy supply reordering
• Convenient and secure bill pay
• Dashboard to update insurance and other personal information
• Secure messaging with the patient portal support team and more!
• Our convenient and HIPAA-secure patient portal is here to help with just a few clicks.

How to Recover Your Username

1. Forgot Username:

• Click forgot username on the login screen
  

2. Username Recovery:

• Enter your legal First Name and Last Name
• Enter your Lincare Customer ID without the dashes (see where to find this)
• Enter your Date of Birth
• Click Continue
  
   

3. Identification Verification:

• Select your preferred contact method to receive verification code:
  • Email
  • Text
  • Call
• Click send verification code
• A code will be received based on the selected contact method
   

• Enter the received verification code into the box
• Click Verify code
• If you did not receive your code, you may click request a new code, you have a max of 5 request
  
• Once your identification has been verified, your username will appear, and you can then navigate back to the login screen.
  

TIP: Identify verification will be required if your last login was more than 31 days ago.

How to Recover Your Password

1. Forgot Password:

• Click forgot password on the login screen
  

2. Password Reset:

• Enter Username
• Click Continue

3. Identification Verification:

• Select your preferred contact method to receive verification code:
  • Email
  • Text
  • Call
• Click send verification code
• A code will be received based on the selected contact method
   

• Enter the received verification code into the box
• Click Verify code
• If you did not receive your code, you may click request a new code, you have a max of 5 request
  

4. Update Password:

• Create a username; this can be anything you want!
• Create a password:
  • One Lowercase character (abc)
  • One Uppercase character (ABC)
  • One number (0-9)
  • One punctuation mark or special character
• Read the terms of service
• Check box to verify the agreement to terms of service
• Click Save
  
• Your password has now been updated and you can navigate back to the login screen.
  

TIP: Identify verification will be required if your last login was more than 31 days ago.